Returns Policy

At Shiporax, we want you to love your shopping experience. If you are not fully satisfied with your purchase, we’re here to help.

Returns

  • You may request a return within 14 days of receiving your order.

  • To be eligible, items must be unused, in original packaging, and in the same condition you received them.

  • Certain products (such as personal care items, customized goods, or sale items) are non-returnable for hygiene or clearance reasons.

Refunds

  • Once we receive and inspect your return, we will notify you of the status.

  • Shipping costs are non-refundable, and return shipping is the responsibility of the customer (unless the item is defective or incorrect).

Exchanges

  • We only replace items if they are defective, damaged, or incorrect.

  • If you need an exchange, please contact us before sending back your item.

How to Start a Return

  1. Email us at [Shiporaxuae.com] with your order number and details.

  2. Our team will guide you through the return process.

  3. Ship your item back to the address we provide.

Questions?

If you have any concerns, reach us anytime at [Shiporaxuae.com/+971504015520].

Your satisfaction is our priority at Shiporax.